FREQUENTLY ASKED
QUESTIONS

We advise that it CAN take up to 48 hours for us to respond to emails, WhatsApp or social media messages but generally respond within a couple of hours. Please check out Contact for a complete list of ways to get in touch!

No, generally we don't offer wholesale pricing for bulk orders. Please contact us with your specific requirements, and we'll be happy to look into potential discounts.

No, we don't currently offer a loyalty plan but, we are in the process of developing one so stay tuned!

We have a dedicated customer support team that's available to assist you with any questions or concerns. You can contact us via email at contact@ThatRockBox.co.uk, via Facebook or Instagram chat, or live chat on the website during our business hours. We aim to respond to all queries promptly and efficiently but advise that although we generally reply to enquiries within a couple of hours it may take up to 48 hours to get a response.

Yes, we offer a repair service for damaged jewellery. Please contact us with details of the damage, and we'll provide you with instructions on how to send your item for repair. Please refer to our terms & conditions for more detailed information on our repair services.

We take the privacy and security of our customers' information very seriously. We use industry-standard security measures to protect your personal and financial information, including SSL encryption, two-factor authentication, and secure payment gateways. We also comply with all applicable data protection laws and regulations.

No, unfortunately we don't currently offer over the phone orders.

Yes, we offer gift cards that make perfect gifts for your loved ones. You can purchase gift cards of various denominations and send them directly to the recipient via email. Please refer to our gift card page for more information on our gift card options.

At "That Rock Box" we offer a diverse range of products that cater to lots of different tastes and preferences. We have a wide selection of crystals, rocks, fossils & minerals that includes items like polished gemstones, ancient ammonites and extra-large rough crystals. Additionally, we offer a selection of unique keyrings that are both stylish and practical, handmade and available to take custom orders. We also offer meteorite products including meteorite slices, pendants, and more, jewellery such as necklaces, bracelets, earrings, and rings made from materials such as sterling silver, gold, and natural gemstones.

Yes, we take pride in using genuine materials in all our products. Our team carefully sources high-quality materials from trusted suppliers to ensure that our products are of the highest quality. If you have any questions regarding a particular product please use the contact form found below or the live chat in the corner of your screen!

Yes, we offer customisation options for many of our products. For instance, we can customise jewellery items with different gemstones or metals, engrave keyrings with initials or messages, or make custom crystal grids. Please contact us for more information about the customization options available for your desired product.

Besides our core product categories of jewellery, keyrings, crystals, and meteorite, we offer a range of other unique items that make perfect gifts or additions to your own collection. We offer a selection of fossils that include ammonites, trilobites, and dinosaur bones. Our gemstone collection includes rare and unique stones such as Pietersite, Charoite, and Larimar. We also offer a range of mineral specimens such as Quartz, Fluorite, and Malachite. Whether you're a collector or looking for a special gift, our unique items are sure to impress.

Caring for your jewellery and crystal products is essential to ensure they stay beautiful and last a long time. Here are some tips for taking care of them: Store them properly: When not wearing your jewellery, it's important to store it in a safe place to prevent damage. Keep them in a jewellery box or pouch, away from other jewellery or sharp objects that can scratch or damage them. For crystal products, make sure to store them in a secure location where they won't be bumped or knocked over. Clean them regularly: Dirt, oil, and sweat can accumulate on jewellery and crystals over time, making them look dull and dirty. To clean them, use a soft-bristled brush and mild soap or jewellery cleaner. Be gentle when cleaning, especially with delicate pieces or those with gemstones. For crystal products, use a soft cloth or brush to dust them off regularly. Avoid harsh chemicals: Some chemicals can damage jewellery and crystals, so it's important to avoid exposing them to harsh cleaners, chlorine, and other chemicals. Also, remove your jewellery before swimming or using hot tubs or saunas, as chlorine can damage some types of metals and gemstones. Handle them with care: Jewellery and crystal products can be delicate, so it's important to handle them with care. Avoid pulling or tugging on chains or delicate settings, and don't wear them while engaging in strenuous activity. Get them inspected regularly: Take your jewellery to a professional jeweller to get inspected and cleaned at least once a year. They can check for loose stones, worn settings, or other issues that can cause damage or loss of your precious items. Here are some helpful YouTube videos on caring for jewellery and crystal products: 1) "How to clean your jewellery" - Bobby White (Jeweller/Youtuber) https://youtu.be/Ji06G9UXoW0 2) "Crystals Do's & Don'ts" - Sunny Brooks - https://www.youtube.com/watch?v=1LYBWt7MXY8

Promotional codes can only be used individually so we would recommend splitting your order if you have more than one code as all promotional offers are time limited. For other offers and deals check out our "SALE" page using the button below.

Yes, we offer FREE UK SHIPPING on orders over £20. Please refer to our shipping & returns page for more information on the eligibility criteria and delivery times. Additional information can be found in our terms & conditions.

We accept various payment methods including major credit cards such as Visa, Mastercard, American Express, and Discover. We also accept payment through PayPal, Apple Pay, Google Pay, and Shop Pay. All payment methods are safe and secure, ensuring that your personal and financial information is protected.

f you wish to cancel your order, please contact us as soon as possible. We'll do our best to accommodate your request if your order hasn't already been shipped. Please refer to our cancellation policy for more information on our cancellation process.

Yes, we offer gift-wrapping services for a small fee. You can choose to have your order gift-wrapped during checkout, and we will make sure it's beautifully packaged and ready for gifting.

We take great care to ensure that all our products are of the highest quality. Our team of experts carefully selects and sources genuine materials from trusted suppliers to ensure that our products meet your high standards. We also conduct quality checks on all our products before shipping them to our customers. Gemstone certification is an important process that provides assurance of a gemstone's quality and authenticity. The Gemmological Institute of America (GIA) is one of the most respected and recognized organizations for gemstone certification, and it is relied upon by jewellers and consumers worldwide. The GIA is a non-profit organisation that was founded in 1931 and is dedicated to promoting the study of gemmology and the advancement of the gemstone industry. They offer a range of services, including education, research, and laboratory services, as well as gemstone grading and certification. One of the most important services that the GIA offers is gemstone grading and certification. The GIA uses a standardized system of grading that includes the 4Cs of diamond quality: cut, colour, clarity, and carat weight. They also offer certification for other gemstones, including sapphires, emeralds, and rubies. GIA certification provides a comprehensive evaluation of a gemstone's quality, including its colour, clarity, and cut. It also provides assurance that the gemstone is natural, untreated, and has not been subjected to any artificial treatments or enhancements. In addition to GIA certification, there are other gemstone certification organizations that provide similar services. Some of these include the American Gemmological Society (AGS), the International Gemmological Institute (IGI), and the Gemmological Science International (GSI). Check out the GIA's website - www.gia.edu And also the Gem Society's website for additional information - www.gemsociety.org

Shipping times will vary depending on your location and the shipping method you choose. Typically, orders are processed and shipped within 1-3 business days and can take anywhere from 2-3 days to arrive. For an additional cost we can also offer additional faster delivery services. For more details please check out our SHIPPING & RETURNS page.

Yes, we provide tracking information for all of our domestic orders. Once your order has been shipped, we will send you a tracking number that you can use to track your package. Generally we use Royal Mail for UK deliveries which can be followed at www.royalmail.com/track-your-item Please refer to our shipping policy for more information on our delivery times and tracking options.

We want our customers to be completely satisfied with their purchases. If for any reason you're not happy with your product, please contact us within a certain period, and we will provide you with instructions on how to return your item. Please refer to our return policy for more detailed information on our return process.

Yes, we ship internationally to most countries worldwide. If we don't currently ship to your desired destination please contact us and we will see if we are able to accommodate. Please refer to our shipping policy for more information on the delivery times and shipping fees.